Contact Us
Do you have any questions?
Please fill out the form below and our support team will get back to you within 48 hours. You can also email us at support@permaplug.com
Have a question? Explore our FAQ.
Frequently Asked Questions
What’s included with the Permaplug System?
The Permaplug System includes:
-The Permaplug Locking Outlet Cover
-The Permaplug Dual Fast Charger
-One Permaplug Charging Cable (choice of 3 ft, 6 ft, or 10 ft and type: USB C, Lightning, micro USB, etc.)
-One replacement screw
Optional add-ons include a security screw set for an added layer of protection and additional charging cables.
You can also opt for 4-year unlimited cable replacement protection.
Will it fit my outlets?
The Permaplug 1.0 is designed to fit all standard power outlets. For more information on compatibility, please review the compatibility guide found on the product card images for your desired purchase. Click here to view our collections which includes the compatibility guide.
My outlet is sideways. Can I still use this product if it is tilted to the side?
Yes! Many customers install on horizontal outlets. Just ensure you have a Standard Outlet for the Permaplug 1.0S, not a Decorator Outlet. If you have a Decora Outlet, you need to purchase the Permaplug Decora.
Can this work with the ground up outlet (upside down outlet)?
Yes, the Permaplug Charger Lock 1.0 system can be installed on upside-down outlets as long as they are standard AND the actual receptacle is flipped.
In this case, you will be able to install it with the cables facing upwards on the upper power outlet. If the entire power outlet is flipped, the cables would face downwards. Ensure the grounding hole of the remaining outlet is at the lowest point, farthest from Permaplug's larger cavity. The system is designed for installation on the upper outlet of a standard power receptacle.
Is it a fast charger?
Yes, the Permaplug System includes a Dual Fast Charger that supports 20W fast charging.
Does this come with both cords?
No, it comes with one charging cable. You have the option to add a compatible second cable with your order after you add your system to the cart.
What prevents someone from just unscrewing it and taking it?
Well, if someone is too lazy to find their own charger, they're probably too lazy to find a screwdriver, unscrew your cover, and steal your Permaplug charger. However, for added protection, we do offer a security key screw and wrench set that has a specialized bit.
Is this only available in the US, Canada, and Mexico?
Currently, the Permaplug 1.0S model is compatible and available in the US, Canada, and Mexico. We are working on expanding to additional countries with compatible designs, with the UK being our next target market.
Will this work with my own cables?
It's possible, but not guaranteed. The cable needs to have a perfect fit in order to secure properly, and our cables are designed to fit perfectly with the Permaplug system.
Is there one with two USB-C outputs? I’m only seeing with a USB-C AND USB-A outputs
Currently, the Permaplug Charger Lock comes with one USB-C and one USB-A output. We are continuously working on improving our products, so please stay tuned for future updates and releases that may include a model with two USB-C outputs.
Your order will include one cable of your choice.
Additional cables are sold separately.
What does the Permaplug logo mean?
The Permaplug logo represents the outline of two Permaplug Locking Covers placed back to back. This design symbolizes the strength and unity of our product, emphasizing the secure and interconnected nature of the Permaplug system. See here for a visual explanation.
When will the the Decorator Outlet Design be available?
The Permaplug Charger Lock Decora is available for pre-order now.
Sign up here for new product launches.
*Answer updated on 8/22/2024*
I have a question that isn't answered on the FAQ
Got more questions? Submit them here and we'll not only get back to you swiftly, but if your question could benefit others, we'll add it to our FAQ.